Skip to content

Christmas starts with a little magic. Free shipping on every order to the US, EU and UK.

USD

Shipping policy

Free shipping, with every kit

NovaGlows offers free standard shipping on every order to the United States, the European Union and the United Kingdom. There is no minimum purchase. Free shipping applies to a single kit as well as our two and three kit offers. Available addresses are confirmed at checkout.

Processing and estimated delivery

Orders are normally prepared for dispatch within 1 to 4 business days. Delivery is usually estimated at 6 to 15 business days after dispatch. Business days exclude weekends and public holidays.

International deliveries outside the United States can occasionally take up to 45 days in exceptional circumstances, including customs processing, peak seasonal demand, weather or carrier disruption. These are estimates, not guaranteed arrival dates. If a delay affects your order, contact us for help and an updated estimate.

Tracking your order

When tracking is available, it will be added to your order and included in your shipping notification. A newly created tracking number can take time to show the carrier’s first scan. A tracking number alone does not mean the parcel has started moving.

Delivery details and customs

Please check your delivery address before placing your order. Contact us promptly if a correction is needed. Address changes are not guaranteed once processing has begun. Once your order has been processed, it can no longer be cancelled, even if it has not yet been dispatched, except where required by applicable law. Taxes and any duties collected at checkout are shown before payment. Customs requirements vary by destination; free shipping does not itself mean an exemption from taxes or import charges.

Delayed, missing or damaged orders

Email novaglowsusa@gmail.com with your order number if a parcel is overdue, missing or damaged. We will investigate and help arrange an appropriate solution. Please keep photos and packaging where possible if an item arrives damaged. Your rights under applicable consumer law are not affected, and carrier delays do not remove those rights.